Return & Refund

Return & Refund Policy

Thank you for choosing ComfyLora. Your satisfaction is our priority, and we want every shopping experience with us to be enjoyable and worry-free.

If you are not completely satisfied with your purchase, you may request a return or refund according to the guidelines outlined below.

1. Return Eligibility

To be eligible for a return, items must meet the following requirements:

Items must be unused, unworn, unwashed, and free from perfume, stains, makeup marks, or any odors.
All original tags must remain attached.
Return requests must be submitted within 30 days of the delivery date.

Items that do not meet these conditions may not be accepted for return.

2. How to Request a Return

To start a return, please follow these steps:

Step 1:
Contact our customer service team at:

📧 service@comfylora.com

to request return authorization.

Step 2:
Provide your order number and details of the item(s) you would like to return.

Step 3:
After your return request has been approved, please carefully package the item and include your order information before shipping it back.

Please do not send any items back before receiving return approval from our customer service team.

3. Return Shipping
Customers are responsible for return shipping costs unless the return is caused by an error on our part, such as receiving an incorrect or defective item.
We recommend using a shipping method with tracking information, as we cannot guarantee that returned packages will be received without tracking confirmation.
4. Refund Process

Once your returned item has been received and inspected, we will notify you whether your refund has been approved or declined.

If approved:

Refunds will be processed to your original payment method within 7 business days.
Original shipping fees and return/exchange shipping costs are non-refundable and are the responsibility of the customer.
Processing times may vary depending on your bank or payment provider.
5. Exchanges

If you would like to exchange an item for a different size, color, or style, please complete the return process for the original item first and place a new order for your preferred replacement item.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, please contact us within 7 days of delivery at:

📧 service@comfylora.com

Please include:

Your order number
A description of the issue
Clear photos showing the problem

Our team will review your request and provide an appropriate solution.

7. Policy Updates

ComfyLora reserves the right to update or modify this Return & Refund Policy at any time.

Any changes will be posted on this page with an updated effective date. We encourage customers to review this policy regularly.

8. Contact Information

If you have any questions regarding returns, refunds, or exchanges, please contact us:

📧 service@comfylora.com

Thank you for trusting ComfyLora. We are always here to help make your shopping experience better.

9. Important Return Notice

Please do not return your package to the address shown on the original shipping label without contacting us first.

The address displayed on your package is not our official return address. Returns sent without prior authorization may not be received or processed, which could delay your refund.

Before returning any item, please contact our customer support team to receive the correct return address and detailed return instructions.